Google EmployAbility Sales and Other Non-Technical Graduate Programme 2011

Google is offering New Graduate Opportunities in locations across Europe, Middle East and Africa. Areas cover media, advertising, sales, general management, marketing, communications and partnership development.

Account Strategist – Flexible location, EMEA
Industry Analyst – Flexible location, EMEA
Associate Product Marketing Manager, Small Business Marketing – Flexible location, EMEA
Inside Sales Representative (Multiple Languages Available) – Flexible location, EMEA
Technical Associate, Sales Technical Operations – Flexible location, EMEA
Associate Product Manager – New Grad – Zurich, Switzerland
Online Media Associate (Multiple Languages Available) New Grad – Wroclaw, Poland
Online Media Associate Program (Multiple Languages Available) – EU Headquarters in Dublin, Ireland

For full description of the roles, please see the information listed below.

About Google

Google is not a conventional company, and we don’t intend to become one. True, we share attributes with the world’s most successful organizations – a focus on innovation and smart business practices comes to mind – but even as we continue to grow, we’re committed to retaining a small-company feel. At Google, we know that every employee has something important to say, and that every employee is integral to our success. We provide individually-tailored compensation packages that can be comprised of competitive salary, bonus, and equity components, along with the opportunity to earn further financial bonuses and rewards. Other benefits of being a Googler include generous nutrition (free lunch/dinner) and fitness benefits, excellent medical and health packages, generous annual leave allowances as well as policies to ensure you can take time off without hassle in times of need. Find out more about life at Google.

Never judge a search engine by its interface. Behind that simple search window is one of the most complex technology infrastructures in the world. And it’s run by an equally diverse group of people. At Google, we don’t just accept difference – we thrive on it. We celebrate it. And we support it, for the benefit of our employees, our products and our community. Just as the very idea of Google depends on diversity, so does delivering the best possible products. Our success hinges on our ability to understand the needs of all 597 million of our users. That’s why we work hard to attract and hire talented individuals of every possible perspective, from all over the world. No matter how you slice it, diversity is our DNA. At the end of the day, it’s Googlers who make Google one of Fortune magazine’s “100 Best Companies to Work For.” Find out what makes working here the best place to work.

Google‘s New Graduate Sales and Other Non-Technical Opportunities

Google’s mission is to organise the world’s information, making it universally accessible and useful. And while we’re still committed to building the perfect search engine, our work goes well beyond delivering accurate search results. Whether it’s developing new business strategies, enhancing customer happiness, building complex financial models or bringing products to market, there are plenty of opportunities at Google that don’t require programming skills.

We hire for positions across many non-technical fields including media, advertising, sales, general management, marketing, communications and partnership development.

Googlers’ backgrounds also vary enormously. Some started here right after university; others came after spending time at other companies. Our strategy is simple – hire great people with diverse qualifications and interests, and support them in turning their aspirations into reality.

General Management & Advertising Sales

Does the idea of helping Google’s customers enhance their business through our innovative advertising programmes appeal to you? We develop solutions to meet our clients’ changing needs. We identify their business challenges, help shape creative solutions that drive their strategic initiatives and keep them informed in the ways that Google products can enhance their online and/or offline presence.

Account Strategist – London
Inside Sales Representative (Multiple Languages Available) – EU Headquarters in Dublin
Technical Associate, Sales Technical Operations – London
Associate Product Manager – New Grad – Zurich
Online Media Associate (Multiple Languages Available) New Grad – Wroclaw
Online Media Associate Program (Multiple Languages Available) – EU Headquarters in Dublin

Marketing

Are you passionate about analysing markets and customers? We measure, position, package and promote our wide range of products. We define market research studies to gain knowledge about customer behaviour, develop creative marketing collateral, and launch campaigns that compel customers to adopt our products.

Associate Product Marketing Manager, Small Business Marketing – EU Headquarters in Dublin

Business Development & Partner Management

Can you think strategically on a global scale to help define initiatives that will contribute to our growth? We work on strategic partnerships, next-generation advertising products and new business initiatives in emerging markets.

Sorry, there are no Business Development & Partner Management opportunities available at this time.

Finance & Analytics

Do you thrive on analyzing numbers to solve complex business issues? We provide analytical perspectives on important strategic decisions by designing and managing the forecasts, analyses and key performance indicators that support the company’s initiatives.

Sorry, there are no Finance & Analytics opportunities available at this time.

Eligibility

To be eligible for a new graduate opportunity, you must be in your final year of higher education or out of university for less than 12 months (however, if you have been out of university for more than 12 months and and wish to apply for a graduate position, please contact Justin Penney on +44 (0)7776 090 508 or email info@employ-ability.org.uk to discuss further).

How to apply?

To apply for any of the internship positions above, please download and fill in an application form and send with your CV to applications@employ-ability.org.uk.

Closing date: 31st July 2011

We review applications on an ongoing basis and allocate projects to successful candidates soon after interviewing them. To maximise your chances of success, we encourage you to apply as early as possible in the academic year.

Should you wish to discuss any aspect of the recruitment process with EmployAbility or require the application form in an alternative format, please contact Justin Penney on +44 (0)7776 090 508 or email info@employ-ability.org.uk

The roles : description, responsibilities and requirements

Account Strategist – Flexible location, EMEA

The area: Advertising Sales

At Google, we believe a salesperson’s success depends on the customer’s success – and we offer our clients technology solutions to help them grow their business and maximise their return on their marketing investment. This ability requires our Sales team to have varied skills and talents, including thorough knowledge of the advertising business, understanding of complex technologies and the ability to sell effectively. We also have a keen eye for new opportunities and a skill for presenting them effectively to our clients.

The role: Account Strategist

This is a creative position that calls for the highest levels of strategic and analytical thinking, a strong affinity for the craft of language and a fondness for consulting closely with clients. As an Account Strategist, you’ll distill the essence of our clients’ products and services into targeted keyword lists and text advertisements that connect our advertisers with customers. You will also collaborate with our Sales and Operations team to work closely with clients to maximise the performance of these highly targeted ads.

Responsibilities:

Consult with advertisers in developing their strategy while controlling editorial quality.
Monitor and analyse online marketing and campaign performance data in order to suggest structural and editorial improvements that will optimise ad campaigns.
Leverage your deep understanding of clients’ websites and products to develop creative content for their text ads.
Encourage advertisers to incorporate Google’s variety of ROI-oriented ad strategies.
Provide customer training and orientation on Google products such as Google Analytics.

Requirements:

BA/BS degree or equivalent with excellent academics preferred.
Demonstrated excellence in writing/editing and verbal communication.
Detail-oriented, ability to complete large volumes of work quickly.
Significant problem-solving and analytical abilities.
Proven track record in high productivity and meeting deadlines.

Industry Analyst - Flexible location, EMEA

The area: Advertising Sales

At Google, we organise and change around our users and customers. Google’s Advertising Sales team embodies that pursuit: We’re devoted to finding relevant solutions that meet our clients’ changing advertising needs. In that regard, Advertising Sales does more than simply make money for our company. Our efforts focus on the ways that Google technology enables the world’s biggest advertisers to enjoy immediate and accountable communication with the consumer.

The role: Industry Analyst

This is a research-oriented and creative position that requires an analytical mind and an entrepreneurial spirit. Armed with deep knowledge of Google products, marketing trends and individual client needs, you’ll brainstorm, develop and refine compelling, customised marketing plans and then deliver them to the Sales team in advance of client-facing meetings. Your primary goals as an Industry Analyst are to capture a given target audience with innovative Google tools and refine how we position our products in an integrated way to achieve our Sales team’s objectives.

Your role will be to support the YouTube and Display sales teams across multiple industry sectors:- Technology, B2B, Entertainment, Automotive or Consumer Products and General Health Sector.

Responsibilities:

Develop client presentations including account reviews and analysis tailored to the verticals and clients and attend client meetings to support your analysis.
Use your comprehensive knowledge of Google’s products to align them with the client’s marketing objectives.
Acquire and share deep knowledge of the industry/vertical, its competitive landscape, client products and key business issues that affect the client and industry.
Create insights using industry, marketing and third-party research.

Requirements:

BA/BS degree preferred with a strong academic record.
Experience, preferably in sales support and market research.
Superior analytical skills that include the ability to see granular as well as big picture issues.
Strong project management, interpersonal and organisational skills.
Advanced level of proficiency in Microsoft Excel and PowerPoint.
•Strong knowledge of online display advertising products is a plus.

Associate Product Marketing Manager, Small Business Marketing – Flexible location, EMEA

The area: Marketing

The Google Marketing team is responsible for marketing the company’s exceptional product portfolio to end users, partners and customers on a worldwide basis. Our approach is to embrace the strength of our products and pace of innovation to drive marketing programmes that are as entrepreneurial, data-driven and respectful of our users as Google itself. We have a variety of roles, including product marketing, creative services, event management, quantitative marketing and field marketing.

The role: Associate Product Marketing Manager, Small Business Marketing

As an Associate Product Marketing Manager on the Small Business Marketing team, you will focus on retaining and growing existing AdWords advertisers through innovative many outreach. You are interested in marketing and technology, and are interested in helping businesses across more than 20 EMEA markets drive results online. You will devise many marketing across a range of media with the goal of driving revenue, retention and customer engagement. You have a background and/or strong interest in building direct marketing programmes across broad cross-functional teams and regions. This is a position for someone who enjoys testing and experimenting with new media channels, proposing and implementing innovative solutions and delivering strong scalable results, both for customers and for the business.

Responsibilities:

Development and implementation of scalable marketing programmes to our customer base across 20+ markets.
Understand product, market, and media channel developments and opportunities.
Track and analyse effectiveness of all campaigns. Incorporate key learnings into the direction of new customer education, cross-selling, and retention programs.
Communicate marketing strategy to stakeholders/management across Google; act as a valuable marketing partner and advocate.

Requirements:

BA/BS degree preferred with a strong academic record. Qualifications in Marketing a plus.
Solid experience in positioning and promoting AdWords, and online advertising solutions.
Understanding of/interest in direct marketing at scale e.g. creative development, campaign execution, testing methods, impact measurement.
Proven track record as a project manager, and as a leader of cross-functional initiatives.
Outstanding written and oral communication skills with strong organisational and analytical skills.

Inside Sales Representative (Multiple Languages Available) – Flexible location, EMEA

Positions are available in the following languages/markets: Arabic, Danish Market, Dutch Market, English, French, Greek, Italian and Swedish Market.

The area: Advertising Sales

The Online Sales Group (OSG) team keeps Google growing and profitable. We are dedicated to supporting the company’s expanding base of advertisers, publishers and users in more than 40 languages on a global basis, and providing them with the highest levels of service. We are responsible for supporting customers and generating revenue from a broad range of products such as AdWords, AdSense, Gmail and Google Earth. This means that OSG team members need to be proactive, motivated, organised, responsible – and able to work well in a fast-paced, team-oriented environment.

The role: Inside Sales Representative

As an Inside Sales Representative, you provide the highest level of sales to our advertisers within a specific industry such as Retail, Technology, Finance, Travel, Local, Entertainment and Media. You’ll sell Google’s AdWords, the leading text-based advertising platform in Europe as well as Google Display solutions to prospective medium-to-large size companies. You will work closely with a dedicated account management team who execute a well thought-out campaign that provides advertisers with measurable return on investment. You will identify potential large advertisers, pitch to them over the phone and meet with them face to face to promote our products.

You will potentially have the opportunity to participate in the Online Media Associate Program (OMAP), which is for recent and experienced graduates. This 2.5 year career development program provides an insight into online business, advertising and new technologies. The program offers an introduction to managing business operations with some of the most innovative products on the market. It is designed to help Googlers develop the professional and job-specific skills needed for their initial and future roles. Online Media Associates will be part of a lively, accommodating and collegial team environment.

Responsibilities:

Prospect for new clients and react to inbound customer requests.
Secure new AdWords clients by presenting search marketing solutions, and create relevant ad campaigns that maximise their ROI.
Work within a team that supports a particular sector and educate customers on the opportunities within them.
Develop sales pitch strategies that optimise the market potential.
Provide the ultimate in client service by giving potential new customers the attention they need and deserve.

Requirements:

BA or BSc degree preferred with a strong academic record.
Relevant online or offline sales experience.
Proven technical ability with advanced computer literacy in such areas as web design and development and customer-relationship management (CRM).
Strong communication skills and the ability to pitch comprehensive advertising solutions over the telephone to high-end prospects.
Extremely proactive, organised, responsible, and proven ability to work well with a team.
Native-level fluency in English and chosen language.
Please note: EEA work authorisation is required for roles supporting EEA markets.

Technical Associate, Sales Technical Operations –Flexible location, EMEA

The area: Sales Technical Support

Sales Technical Support plays a critical role in our company’s success, responding to the technical needs of our advertisers and internal sales teams. We’re a technology group that interacts extensively with advertisers, direct sales, product management and engineering. We provide technical support for all Google ad products and internal workflow applications, and we work collaboratively with all Google sales channels to improve systems performance and quickly resolve support needs.

The role: Technical Associate, Sales Technical Operations

As a Technical Associate, you will be responsible for supporting dynamic Google advertising products by troubleshooting and prioritising bugs on the fly. This includes coordinating escalated issues with with engineers, product managers, and product specialists and sales engineers to improve the product’s vision and experience, answering complex questions and analysing support data and trends to make Google customers successful. You will also interface directly with customers, partners and support teams to resolve complex issues, develop product documentation and deliver training, as well as participate in internal projects to improve customer service and team efficiencies. You will have a proven record of analytical problem-solving and the ability to proactively identify and tackle product needs in a fast-paced environment.

Responsibilities:

Provide superior technical support and build successful long term relationships with both internal and external clients for internal workflow applications and sales tools
Troubleshoot, escalate and respond to product support requests from advertisers and sales teams
Communicate effectively with engineering and other technical groups to enhance products and resolve customer issues
Implement, troubleshoot, and support ad serving systems and other Internet-based applications and analyse support data to identify trends and communicate actionable insights to product stakeholders and sales
Develop training materials and documentation

Requirements:

BA/BS degree preferred with a strong academic record, a Computer Science or Engineering degree is preferred
Experience in technical support, QA, or workflow support and strong analytical, troubleshooting and problem-solving skills
Expert knowledge with Ads and Analytics products
Experience with search market or online ad sales preferred
Ability to interface with engineering and product teams
Internet technologies such as JavaScript, HTML, Flash, SQL databases and scripting languages such as PHP, Python is a plus

Associate Product Manager – New Grad – Zurich, Switzerland

The area: Product Management

One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. With eyes focused squarely on the future, our team works closely with creative and prolific engineers to help design and develop technologies that improve access to the world’s information. We’re responsible for guiding products throughout the execution cycle, focusing specifically on analysing, positioning, packaging, promoting and tailoring our solutions to all the markets where Google does business.

The role: Associate Product Manager

The Associate Product Manager Program is an elite two-year rotational program, consisting of two one-year rotations, designed for top recent computer science graduates who are interested in exploring product development and leadership opportunities. This select group is given broad responsibilities, generous access to resources, visibility into Google’s executive team and many opportunities to grow within the organisation. The program combines on-the- job experience with additional training, mentorship, and support from current associates and the rest of the product team.

As an Associate Product Manager, you’ll work with engineers to define new features and grow our products based on your understanding of user needs. You’ll also conduct research on markets and our competitors, focus on strategies that impact the direction of future products and develop leadership experience in a variety of Google’s product areas. Technical, analytical and strategic planning skills are vital to performing successfully in this position.

Responsibilities:

Understanding and analysing user needs
Helping to define a product vision and strategy
Working with world-class engineers to build and launch new features

Requirements:

BA/BS in Computer Science or equivalent.
Deep interest in creating and analysing products.
Excellent written and oral communication skills
Strong organizational and analytical skills
Strong technical abilities
Demonstrated capacity for developing and understanding strategy

Online Media Associate (Multiple Languages Available) New Grad – Wroclaw, Poland

This position is available in the following languages: French, German, Italian, Russian and Spanish.

The area: Online Sales and Operations

The Online Sales and Operations (OSO) team keeps Google growing and profitable. We are dedicated to supporting the company’s expanding base of advertisers, publishers and users in more than 40 languages on a global basis, and providing them with the highest levels of service. We are responsible for supporting customers and generating revenue from a broad range of products such as AdWords, AdSense, Gmail and Google Earth. This means that OSO team members need to be proactive, motivated, organized, responsible – and able to work well in a fast-paced, team-oriented environment.

The role: Online Media Associate New Grad

As a recent university graduate with strong analytical skills you will help Google customers get the most out of their advertising efforts. You will have the opportunity to work in an innovative and creative environment where change happens. Your objective is to provide our advertisers with the best possible service. Your specific responsibilities will depend on the product area and your skills and experience. They could include managing advertiser accounts, developing compelling advertising solutions for advertisers, developing scalable support solutions or providing analytical and reporting support. You’ll work with advertisers by providing customer service via email, educational solutions and community forums. You will also provide analytical support to increase account performance. All OSO Associates will be part of a large, lively, accommodating and collegial team environment.

You will have the opportunity to participate in the Online Media Associate Program (OMAP) which is for recent and experienced graduates. This 2.5 year career development program provides an insight into online business, advertising, and new technologies. The program offers an introduction to managing business operations with some of the most innovative products on the market. It is designed to help Googlers develop the professional and job-specific skills needed for their initial and future roles. Online Media Associates will be part of a lively, accommodating and collegial team environment.

Responsibilities:

Provide outstanding customer service and sales support to Google’s advertisers, publishers and/or users
Provide analytical support and collaborate with account managers to improve account performance
Collaborate with Specialists, Engineers, and Product team members on new feature development
Work collaboratively with your team to improve account performance for new and existing markets/products and proactively identify customer problems and develop creative solutions
Provide outstanding customer service to Google’s advertisers, publishers and/or users through e-mail or other means of support

Requirements:

Recent or soon-to-be university graduate with strong academic performance in a Bachelors/Masters degree (or equivalent)
Experience in data analysis and reporting through part-time or internship role is desired. Client service or account management experience is a bonus
Proven track record of exceptional performance and high productivity
Attention to detail with the ability to complete large volumes of work quickly and on deadline
Excellent written and verbal communication skills in English and fluency in French, German and/or Russian.

Online Media Associate Program (Multiple Languages Available) – EU Headquarters in Dublin, Ireland

Multiple language specialities include: Czech/Slovak, Danish, English, French, German, Hebrew, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish and Ukrainian.

The area: Online Sales and Operations

The Online Sales and Operations team keeps Google growing and profitable. We are dedicated to supporting the company’s growing base of advertisers, publishers and users in more than 40 languages on a global basis, and providing them with the highest levels of service. We are responsible for generating revenue from a broad range of products such as AdWords, AdSense, Gmail and Google Earth. This means that OSO team members need to be proactive, motivated, organised, responsible – and able to work well in a fast-paced, team-oriented environment.

The role: Online Media Associate Program

The Online Media Associate Program calls for recent and experienced university graduates with strong analytical and communication skills to help Google clients and users get the most out of their advertising efforts and our products. Your specific responsibilities will depend on the team you will join (for example AdWords, AdSense, YouTube, Enterprise or Search Quality) and on your skills and experience. You could work in a highly motivated sales team, convincing potential customers to use our tools in online marketing or you could provide customer support and solutions to challenging technical issues. You could manage advertiser or publisher accounts, develop compelling advertising solutions for brand advertisers, improve access to relevant information for Internet users or develop scalable support solutions for rapid-growth consumer products.

With exceptional interpersonal skills, you are driven by innovation, process improvement and problem solving. You love to analyse and improve existing procedures and you cannot wait to make a difference. You are also a self-starter who brings a determined, solution-oriented attitude and who enjoys dealing with clients or users on a daily basis. Online Media Associates will be part of a lively, accommodating and collegial team environment.

Your specific responsibilities will depend on the team you will join and on your skills and experience. You can expect to:

Responsibilities:

Provide outstanding customer focus, account management and sales or technical support to Google’s advertisers, publishers and/or users.
Secure new clients by presenting search marketing solutions, or create relevant advertising campaigns that maximise their ROI.
Implement creative ways to drive account development at scale, improve our client relationships and increase revenue by up-selling and promoting other Google products.
Provide strategic advice and help solve business or technical issues by working closely in a consultative role with key internal and external clients.

Requirements:

Bachelors/Masters degree or equivalent with a strong academic record.
Previous internships in sales, customer support, account management, marketing, or consulting preferred.
Proven ability to manage multiple projects at a time while paying strict attention to detail.
Demonstrated capacity to lead and/or motivate others around you.
Strong computer application skills and interest in technology and the online world. For some more technical positions, experience in Search Engine Optimisation and technologies such as HTML, CSS, PHP JavaScript, SQL, Python preferred.
Excellent written and verbal communication skills in English and in the language you would support.

This programme is now closed for applications.